Terms of Service

Terms of Service

Welcome to AVCEL Care. By accessing or using our website, services, or resources, you agree to be bound by the following Terms of Service. Please read them carefully, as they outline your rights and responsibilities when engaging with AVCEL Care.

1. Acceptance of Terms

By accessing our website or using our services, you acknowledge that you have read, understood, and agreed to these Terms of Service, along with our Privacy Policy. If you do not agree, please do not use our services.

2. Services Provided

AVCEL Care is a registered NDIS disability service provider based in Victoria. We provide disability support services including (but not limited to) daily living assistance, supported independent living, community participation, and other NDIS-approved supports.

All services are provided in accordance with NDIS standards, our policies, and your agreed support plan.

3. Eligibility

To access our services, you must:

  • Be an NDIS participant or an authorised representative of a participant.

  • Provide accurate and complete personal information.

  • Agree to work collaboratively with our staff in line with your support plan.

4. User Responsibilities

When engaging with AVCEL Care services, you agree to:

  • Treat our staff and other participants with respect.

  • Use our website and services for lawful purposes only.

  • Provide up-to-date and accurate information.

  • Notify us promptly of any changes in your personal circumstances or support needs.

5. Intellectual Property

All content on our website (text, images, graphics, and design) is the property of AVCEL Care and is protected under copyright laws. You may not reproduce, distribute, or use our content for commercial purposes without prior written consent.

6. Limitation of Liability

While we strive to provide high-quality services, AVCEL Care is not liable for:

  • Any indirect, incidental, or consequential damages resulting from the use of our services.

  • Delays or disruptions caused by circumstances beyond our control (e.g., technical issues, emergencies).

  • Information provided by third-party websites linked from our website.

7. Third-Party Links

Our website may contain links to external websites. These are provided for convenience only, and AVCEL Care does not endorse or take responsibility for the content, accuracy, or practices of these external sites.

8. Modifications to Services & Terms

We may update our services, policies, or these Terms of Service from time to time. Updates will be published on this page, and continued use of our services constitutes acceptance of the revised terms.

9. Termination of Services

AVCEL Care reserves the right to suspend or terminate services if:

  • A participant breaches these Terms of Service.

  • Misuse of services or inappropriate conduct occurs.

  • Required by law or NDIS guidelines.

10. Governing Law

These Terms of Service are governed by the laws of Victoria, Australia. Any disputes will be resolved under the jurisdiction of the courts of Victoria.

11. Contact Us

For any questions about these Terms of Service, please contact us: