AVCEL Care: Privacy Policy

 At AVCEL Care, we are committed to protecting your personal information and ensuring your privacy. Our policy outlines how we manage your information in compliance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

Personal Information

We collect personal information such as names, addresses, email addresses, and phone numbers through various means including interviews, correspondence, and our websites.

Purpose of Collection

We collect your personal information primarily to provide our services, share information with clients, and for marketing purposes. You can opt out of our mailing lists at any time.

Sensitive Information

Sensitive information (e.g., health details, racial origin) is only used for the primary purpose it was collected, for a related secondary purpose, with your consent, or as required by law.

Third Parties

We generally collect information directly from you however may also receive it from third parties. We will inform you when we receive information from third parties.

Disclosure

We may disclose your personal information to third parties with your consent or as required by law.

Security

We store your personal information securely to prevent misuse, loss, or unauthorised access. When no longer needed, we will take steps to destroy or de-identify it.

Access and Correction

You can request access to the personal information we hold about you and request corrections if necessary. No fee is charged for access requests, however a small fee may apply for copies.

Updates

We ensure your personal information is accurate and up to date. Please notify us of any changes.

Complaints and Enquiries

For any questions or complaints about our privacy policy, please contact us.

For more detailed information, visit our website or contact us directly.